DLR Group, Named #1 U.S. Design Firm, Says Big Goals Led the Way

The Grove has worked on strategic planning for many years with DLR Group, a national architectural firm. Recently one of our close collaborators at the firm got in touch to share wonderful news: Architect Magazine named DLR Group the #1 design firm in the United States. “Your process has helped us transform our firm,” he wrote.

We called Jon Pettit and Griff Davenport, DLR Group’s managing principals, to learn more about their firm’s journey to excellence. This article is adapted from those conversations.


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Decision Rooms: Making Choices in a Big-Picture Context

Excerpted from Visual Leaders by David Sibbet (John Wiley & Sons, 2013)

Seeing the forest and the trees is vital to effective decision making. Much of this involves thinking through what needs to be compared with what.

You as a leader can ask for functional plans to be presented to you in ways that aid you in comparing and prioritizing activities using whole-system vision. These types of environments are called decision rooms, project rooms, or rapid decision support centers.

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HealthEast Care System: Storymapping the Quality Journey

Betsy Stites and Pam Hull had a problem. They had completed a focused strategy process in their organization, the HealthEast Care System in St. Paul, MN. Now the big goal for HealthEast was “to be the benchmark of quality in the Twin Cities.” The problem was how!

“There had been a lot of uncertainty,” Betsy reflects. “Quality is so ethereal. We had to figure out a way to integrate things from an organizational and cultural standpoint.”



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