HealthEast Care System: Storymapping the Quality Journey

Betsy Stites and Pam Hull had a problem. They had completed a focused strategy process in their organization, the HealthEast Care System in St. Paul, MN. Now the big goal for HealthEast was “to be the benchmark of quality in the Twin Cities.” The problem was how!

“There had been a lot of uncertainty,” Betsy reflects. “Quality is so ethereal. We had to figure out a way to integrate things from an organizational and cultural standpoint.”



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Rachel Smith’s TEDx Talk: “Drawing in Class”

The Grove’s Rachel Smith, educator and visual practitioner, recently traveled to Guatemala City to deliver a TEDx talk at the Universidad Francisco Marroquín. TEDxUFM featured dynamic speakers on the innovative use of play, questioning and imagination in education. Highlights follow from Rachel’s talk.

Personal Graphic Recording for Learners of Any Age
Graphic recording, Rachel emphasizes, is not just for the work world. At the personal scale it can accompany a conversation, class, book … any situation in which you are learning.

Most people assume there is only one way to take notes: that is, with words. We are taught that drawing doesn’t belong in the classroom. In fact, a combination of drawing and words can actually enhance learning.

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Seven Takeaways from the ASTD Conference


The Grove attended the ASTD (American Society for Training and Development) conference this year partly to introduce its Team Performance Online Survey. The Survey is the first in a series of Grove products that will be available digitally to support people interested in team performance and improvement.

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Why Do Visuals Work with Teams?

The Grove Consultants host a Visual Teams Workshop at Ft. Mason in San Francisco, CA on March 29, 2012. © Vance Jacobs 2012.

The Grove Consultants host a Visual Teams Workshop at Ft. Mason in San Francisco, CA on March 29, 2012. © Vance Jacobs 2012.

What do loosely coupled systems, a stand-up meeting, and tequila have to do with each other? They were all elements in our successful Visual Teams workshop a few weeks ago at Fort Mason, in San Francisco, and argue for why visuals are working with teams.

At the opening of the workshop we invited everyone to share his or her best team experience, and then identify the relevant qualities on a Mandala Vision Graphic Guide® (Groups invariable rediscover the success factors described in the Drexler/Sibbet Team Performance Model® through their own experiences). I noticed one table group in back where everyone was standing up, gesturing, circling around to place a blizzard of sticky notes on various circles labeled with high-performing team qualities.

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